---
title: How to send BigCommerce orders to ProfitMetrics using Make.com
description: BigCommerce, make.com, server-side
---
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# How to send BigCommerce orders to ProfitMetrics using Make.com
## This guide walks through importing and configuring a Make.com scenario that sends completed BigCommerce orders to ProfitMetrics for profit and ROAS attribution. By the end, your store will automatically forward order data to ProfitMetrics whenever an order reaches a specified status.
#### **How the scenario works**
The Make.com scenario contains four modules that run in sequence:
| Step | What it does |
| --- | --- |
| **1 — Order Status Updated** | BigCommerce webhook trigger fires on any order status change |
| **2 — Fetch Full Order** | Filtered to the target status only. Calls the BigCommerce V2 Orders API with `include=consignments.line_items` to get the full order and product data |
| **3 — Transform (JavaScript)** | Maps BigCommerce order fields into a ProfitMetrics order payload |
| **4 — Send to ProfitMetrics** | HTTP GET request to `https://my.profitmetrics.io/l.php` with the encoded order JSON |
A filter between Module 1 and Module 2 checks the new order status ID. By default, the blueprint filters on status `10` (Completed). Change this value to match your store’s workflow — see [Filter Logic](https://knowledge.profitmetrics.io/send-bigcommerce-orders-to-profitmetrics-using-make#filter-logic) below.
---
#### Prerequisites
Gather the following before you start:
| Item | Where to find it |
| --- | --- |
| **ProfitMetrics Public ID** | ProfitMetrics → Settings → Website → **Public ID** |
| **BigCommerce API credentials** | BigCommerce admin → Settings → API → API Accounts (needs *Orders* read scope) |
| **Make.com account** | [make.com](https://www.make.com/) — the free plan is sufficient for low order volumes |
| **Blueprint file** | The [`blueprint.json`](https://www.claudeusercontent.com/?domain=claude.ai&errorReportingMode=parent&formattedSpreadsheets=true#blueprint) file included at the bottom of this guide |
---
#### **Step 1 — Import the blueprint**
1. In Make.com, go to **Scenarios → Create a new scenario**.
2. Click the **⋯** menu (bottom of the editor) → **Import Blueprint**.
3. Upload the [`blueprint.json`](https://www.claudeusercontent.com/?domain=claude.ai&errorReportingMode=parent&formattedSpreadsheets=true#blueprint) file (see below).
4. All four modules appear on the canvas. Connections will show errors until configured in Step 2.
---
#### **Step 2 — Configure connections**
Each BigCommerce module needs a connection to your store.
### Module 1 — BigCommerce Webhook
Click Module 1 (**Order Status Updated**) and create or select a BigCommerce webhook connection for your target store. Make.com registers the webhook in BigCommerce automatically.
### Module 2 — BigCommerce API
Click Module 2 (**Universal API Call**) and create or select a BigCommerce API connection. This connection needs read access to **Orders**.
---
#### Step 3 — Set your ProfitMetrics Public ID
Click Module 3 (**JavaScript Code**) and locate the **Input** variables section. Change the **PUBLIC\_ID** value from `YOUR_PROFITMETRICS_PUBLIC_ID` to your actual ProfitMetrics Public ID.
Find your Public ID in the ProfitMetrics dashboard under **Settings → Website**.
---
#### **Step 4 — Activate the scenario**
1. Click **Run once** to test with a live order status change, or toggle the scenario **ON**.
2. Set the scheduling to **Immediately** — the scenario is webhook-driven, so no polling interval is needed.
---
#### **Filter logic**
The filter between Module 1 and Module 2 checks `new_status_id` against a single value. The blueprint defaults to `10`.
Common BigCommerce status IDs:
| Status ID | Status name |
| --- | --- |
| **`2`** | Shipped |
| **`5`** | Cancelled |
| **`9`** | Awaiting Fulfillment |
| **`10`** | Completed |
| **`11`** | Awaiting Shipment |
To change the trigger status, click the filter (the dotted line between Module 1 and Module 2), then update the value to the status ID that matches your workflow. For most stores, `10` (Completed) or `9` (Awaiting Fulfillment) are the right choices.
---
#### **Field mapping reference**
The JavaScript module (Module 3) maps BigCommerce order data into the ProfitMetrics order payload. ProfitMetrics hashes any PII (email, name, phone) server-side.
### Core order fields
| ProfitMetrics field | BigCommerce source |
| --- | --- |
| **`id`** | `order.id` (cast to string) |
| **`ts`** | `order.date_created` (converted to Unix timestamp) |
| **`orderEmail`** | `billing_address.email` |
| **`currency`** | `order.currency_code` |
| **`priceTotalExVat`** | `order.total_ex_tax` |
| **`priceTotalInclVat`** | `order.total_inc_tax` |
### Shipping & customer fields
| ProfitMetrics field | BigCommerce source |
| --- | --- |
| **`priceShippingExVat`** | Consignment `cost_ex_tax` (fallback: `order.shipping_cost_ex_tax`) |
| **`shippingCountry`** | Consignment `country_iso2` (fallback: billing address) |
| **`shippingZipcode`** | Consignment `zip` (fallback: billing address) |
| **`shippingMethod`** | Consignment `shipping_method` |
| **`shippingWeight`** | Sum of `weight × quantity` across all line items |
| **`paymentMethod`** | `order.payment_method` |
| **`customerFirstname`** | `billing_address.first_name` |
| **`customerLastname`** | `billing_address.last_name` |
| **`customerPhone`** | `billing_address.phone` (leading `+` stripped) |
### Product line items
| ProfitMetrics field | BigCommerce source |
| --- | --- |
| **`products[].sku`** | `line_item.sku` (items without a SKU are excluded from the payload) |
| **`products[].qty`** | `line_item.quantity` |
| **`products[].priceExVat`** | `line_item.price_ex_tax` |
---
#### **ProfitMetrics API call**
Module 4 sends a GET request to:
```
https://my.profitmetrics.io/l.php?v=3uh&pid={PUBLIC_ID}&o={URL-encoded JSON}
```
| Parameter | Description |
| --- | --- |
| **`v`** | API version — always `3uh` |
| **`pid`** | Your ProfitMetrics Public ID |
| **`o`** | JSON-stringified order payload |
---
#### **Important notes**
**SKU matching:** The `sku` field in the ProfitMetrics payload must match the product identifier used in your ProfitMetrics product feed. Line items without a SKU are excluded from the payload. If your feed uses a different identifier (e.g. variant ID), update the mapping in Module 3.
**Consignment data:** The scenario reads shipping details from BigCommerce consignments via the `include=consignments.line_items` and `consignment_structure=object` query parameters. Both are required — the JavaScript code depends on `consignment_structure=object` to access the shipping data as a structured array. If an order has no consignment data, the code falls back to the billing address for country and zip code.
**Empty fields:** When a value is missing, the code sends an empty string (`""`) as the default. All fields are always included in the payload.
---
#### Testing the integration
1. Place a test order in your BigCommerce store and move it to the status matching your filter (default: Completed).
2. In Make.com, open the scenario and check the execution log. Each module should show a green checkmark.
3. In ProfitMetrics, go to **Orders** and verify the test order appears with the correct totals, products, and shipping data.
---
#### **Troubleshooting**
| Issue | What to check |
| --- | --- |
| **No orders syncing** | Verify the webhook is active in Module 1 and the filter status ID matches your workflow. Check the Make.com execution log for skipped runs. |
| **Missing products** | Confirm both `include=consignments.line_items` and `consignment_structure=object` are present in the Module 2 query parameters. |
| **`401` on BC API call** | Reconnect the BigCommerce API credentials in Module 2. Ensure the API account has **Orders** read scope. |
| **`400` from ProfitMetrics** | Open Module 3 and verify **PUBLIC\_ID** is set correctly. Check the output JSON structure in the execution log. |
| **Missing shipping data** | Some orders may not have consignment data. The code falls back to the billing address — verify the billing address has country and zip fields populated. |
| **Wrong SKU in ProfitMetrics** | The code uses `line_item.sku` and excludes items without a SKU. If your product feed uses a different identifier (e.g. variant ID), update the mapping in Module 3. |
If you run into issues not covered here, contact [support@profitmetrics.io](mailto:support@profitmetrics.io).
---
#### **Make.com blueprint**
Copy the JSON below into a file called `blueprint.json`. Then import it into Make.com via **⋯ → Import Blueprint**.
```
{ "name": "ProfitMetrics - BigCommerce Order Sync", "flow": [ { "id": 9, "module": "bigcommerce:orderStatusUpdated", "version": 1, "parameters": { "__IMTHOOK__": 2430707 }, "mapper": {}, "metadata": { "designer": { "x": 0, "y": 0 }, "restore": { "parameters": { "__IMTHOOK__": { "data": { "editable": "false" }, "label": "My Order Status Updated" } } }, "parameters": [ { "name": "__IMTHOOK__", "type": "hook:bigcommerce8", "label": "Webhook", "required": true } ] } }, { "id": 3, "module": "bigcommerce:universal", "version": 1, "parameters": { "__IMTCONN__": 4473107 }, "filter": { "name": "", "conditions": [ [ { "a": "", "b": "9", "o": "text:equal" } ] ] }, "mapper": { "qs": [ { "key": "include", "value": "consignments.line_items" }, { "key": "consignment_structure", "value": "object" } ], "url": "/v2/orders/", "method": "GET", "headers": [ { "key": "Content-Type", "value": "application/json" } ] }, "metadata": { "designer": { "x": 300, "y": 0 }, "restore": { "expect": { "qs": { "mode": "chose", "items": [ null, null ] }, "method": { "mode": "chose", "label": "GET" }, "headers": { "mode": "chose", "items": [ null ] } }, "parameters": { "__IMTCONN__": { "data": { "scoped": "true", "connection": "bigcommerce2" }, "label": "My BigCommerce Connection" } } }, "parameters": [ { "name": "__IMTCONN__", "type": "account:bigcommerce,bigcommerce2", "label": "Connection", "required": true } ], "expect": [ { "name": "hidden", "type": "hidden" }, { "name": "url", "type": "text", "label": "URL", "required": true }, { "name": "method", "type": "select", "label": "Method", "required": true, "validate": { "enum": [ "GET", "POST", "PUT", "PATCH", "DELETE" ] } }, { "name": "headers", "spec": [ { "name": "key", "type": "text", "label": "Key" }, { "name": "value", "type": "text", "label": "Value" } ], "type": "array", "label": "Headers" }, { "name": "qs", "spec": [ { "name": "key", "type": "text", "label": "Key" }, { "name": "value", "type": "text", "label": "Value" } ], "type": "array", "label": "Query String" }, { "name": "body", "type": "any", "label": "Body" } ] } }, { "id": 4, "module": "code:ExecuteCode", "version": 0, "parameters": {}, "mapper": { "input": [ { "name": "bcOrderRaw", "value": "" }, { "name": "PUBLIC_ID", "value": "YOUR_PROFITMETRICS_PUBLIC_ID" } ], "language": "javascript", "inputFormat": "editor", "dependencies": [], "codeEditorJavascript": "// Minimal ProfitMetrics payload (no catalog/product API call, single pid)\n// Inputs expected:\n// - input.bcOrderRaw -> BigCommerce /v2/orders/{id}?include=consignments.line_items&consignment_structure=object (response body)\n// - input.PUBLIC_ID -> ProfitMetrics pid (single store)\n\nconst order = typeof input.bcOrderRaw === \"string\"\n ? JSON.parse(input.bcOrderRaw)\n : input.bcOrderRaw;\n\nif (!order) throw new Error(\"No order found in input.bcOrderRaw\");\n\nconst pid = input.PUBLIC_ID;\nif (!pid) throw new Error(\"Missing input.PUBLIC_ID\");\n\n// Consignments structure with consignment_structure=object:\n// order.consignments.shipping is an array\nconst shipments = Array.isArray(order.consignments?.shipping) ? order.consignments.shipping : [];\n\n// line_items across all shipments\nconst lineItems = shipments.flatMap(s => Array.isArray(s?.line_items) ? s.line_items : []);\n\nconst products = lineItems\n .filter(li => li?.sku)\n .map(li => ({\n sku: String(li.sku),\n qty: Number(li.quantity ?? 0),\n priceExVat: Number(li.price_ex_tax ?? li.base_price ?? 0),\n }));\n\nconst firstShip = shipments[0] || null;\n\n// timestamp from order date\nconst createdMs = Date.parse(order.date_created);\nconst ts = Math.floor((Number.isFinite(createdMs) ? createdMs : Date.now()) / 1000);\n\nconst pmOrder = {\n id: String(order.id),\n ts,\n orderEmail: order.billing_address?.email || \"\",\n currency: order.currency_code || \"EUR\",\n priceTotalExVat: Number(order.total_ex_tax ?? 0),\n priceTotalInclVat: Number(order.total_inc_tax ?? 0),\n products,\n shippingCountry: firstShip?.country_iso2 || order.billing_address?.country_iso2 || \"\",\n shippingZipcode: firstShip?.zip || order.billing_address?.zip || \"\",\n priceShippingExVat: Number(firstShip?.cost_ex_tax ?? order.shipping_cost_ex_tax ?? 0),\n shippingMethod: firstShip?.shipping_method || \"\",\n shippingWeight: lineItems.reduce((sum, li) => sum + (Number(li.weight ?? 0) * Number(li.quantity ?? 1)), 0),\n paymentMethod: order.payment_method || \"\",\n // Customer PII - PM hashes server-side\n customerFirstname: order.billing_address?.first_name || \"\",\n customerLastname: order.billing_address?.last_name || \"\",\n customerPhone: (order.billing_address?.phone || \"\").replace(/^\\+/, \"\"),\n};\n\n// Return exactly what HTTP needs\nreturn {\n pid,\n v: \"3uh\", // optional convenience; map it or hardcode in HTTP module\n o: JSON.stringify(pmOrder),\n};\n" }, "metadata": { "designer": { "x": 600, "y": 0 }, "restore": { "expect": { "input": { "items": [ null, null ] }, "language": { "mode": "chose", "label": "JavaScript" }, "inputFormat": { "label": "Code editor" } } }, "expect": [ { "name": "language", "type": "select", "label": "Language", "required": true, "validate": { "enum": [ "javascript", "python" ] } }, { "name": "input", "spec": { "name": "value", "spec": [ { "name": "name", "type": "text", "label": "Name", "required": true, "validate": { "max": 32, "min": 1, "pattern": "^[a-zA-Z0-9_]{1,32}$" } }, { "name": "value", "type": "any", "label": "Value" } ], "type": "collection", "label": "Variable" }, "type": "array", "label": "Input" }, { "name": "dependencies", "spec": { "name": "value", "type": "text", "label": "Dependency", "required": true, "validate": { "max": 214, "min": 1, "pattern": "^[A-Za-z0-9_@\\./<>\\=\\!~\\^+\\-]{1,214}$" } }, "type": "array", "label": "Additional dependencies (Enterprise plans only)" }, { "name": "inputFormat", "type": "select", "label": "Input format", "required": true, "validate": { "enum": [ "editor", "string" ] } }, { "name": "codeEditorJavascript", "type": "editor", "label": "Code", "required": true } ] } }, { "id": 5, "module": "http:MakeRequest", "version": 4, "parameters": { "tlsType": "", "proxyKeychain": "", "authenticationType": "noAuth" }, "mapper": { "url": "https://my.profitmetrics.io/l.php", "method": "get", "shareCookies": false, "parseResponse": true, "allowRedirects": true, "queryParameters": [ { "name": "v", "value": "" }, { "name": "pid", "value": "" }, { "name": "o", "value": "" } ], "stopOnHttpError": true, "requestCompressedContent": true }, "metadata": { "designer": { "x": 900, "y": 0 }, "restore": { "expect": { "method": { "mode": "chose", "label": "GET" }, "headers": { "mode": "chose" }, "contentType": { "label": "Empty" }, "shareCookies": { "mode": "chose" }, "parseResponse": { "mode": "chose" }, "allowRedirects": { "mode": "chose" }, "paginationType": { "label": "Empty" }, "queryParameters": { "mode": "chose", "items": [ null, null, null ] }, "stopOnHttpError": { "mode": "chose" }, "requestCompressedContent": { "mode": "chose" } }, "parameters": { "tlsType": { "label": "Empty" }, "proxyKeychain": { "label": "Choose a key" }, "authenticationType": { "label": "No authenticationUse when no credentials are required for the request." } } }, "parameters": [ { "name": "authenticationType", "type": "select", "label": "Authentication type", "required": true, "validate": { "enum": [ "noAuth", "apiKey", "basicAuth", "oAuth" ] } }, { "name": "tlsType", "type": "select", "label": "Transport layer security (TLS)", "validate": { "enum": [ "mTls", "tls" ] } }, { "name": "proxyKeychain", "type": "keychain:proxy", "label": "Proxy" } ], "expect": [ { "name": "url", "type": "url", "label": "URL", "required": true }, { "name": "method", "type": "select", "label": "Method", "required": true, "validate": { "enum": [ "get", "head", "post", "put", "patch", "delete", "options" ] } }, { "name": "headers", "spec": { "name": "value", "spec": [ { "name": "name", "type": "text", "label": "Name", "required": true, "validate": { "pattern": "^[-!#$%&'*+.^_`|~0-9A-Za-z]+$" } }, { "name": "value", "type": "text", "label": "Value" } ], "type": "collection", "label": "Header" }, "type": "array", "label": "Headers" }, { "name": "queryParameters", "spec": { "name": "value", "spec": [ { "name": "name", "type": "text", "label": "Name", "required": true }, { "name": "value", "type": "text", "label": "Value" } ], "type": "collection", "label": "Parameter" }, "type": "array", "label": "Query parameters" }, { "name": "contentType", "type": "select", "label": "Body content type", "validate": { "enum": [ "json", "multipart", "urlEncoded", "custom" ] } }, { "name": "parseResponse", "type": "boolean", "label": "Parse response", "required": true }, { "name": "stopOnHttpError", "type": "boolean", "label": "Return error if HTTP request fails", "required": true }, { "name": "timeout", "type": "uinteger", "label": "Timeout", "validate": { "max": 300, "min": 1 } }, { "name": "allowRedirects", "type": "boolean", "label": "Allow redirects", "required": true }, { "name": "shareCookies", "type": "boolean", "label": "Share cookies with other HTTP modules", "required": true }, { "name": "requestCompressedContent", "type": "boolean", "label": "Request compressed content", "required": true }, { "name": "paginationType", "type": "select", "label": "Pagination type", "validate": { "enum": [ "offsetBased", "pageBased", "urlBased", "tokenBased" ] } } ], "interface": [ { "name": "data", "type": "any", "label": "Data" }, { "name": "statusCode", "type": "number", "label": "Status Code" }, { "name": "headers", "spec": [ { "name": "content-length", "type": "text", "label": "Content-Length" }, { "name": "content-encoding", "type": "text", "label": "Content-Encoding" }, { "name": "content-type", "type": "text", "label": "Content-Type" }, { "name": "server", "type": "text", "label": "Server" }, { "name": "cache-control", "type": "text", "label": "Cache-Control" }, { "name": "set-cookie", "spec": { "type": "text" }, "type": "array", "label": "Set-Cookie" } ], "type": "collection", "label": "Headers" } ] } } ], "metadata": { "instant": true, "version": 1, "scenario": { "roundtrips": 1, "maxErrors": 3, "autoCommit": true, "autoCommitTriggerLast": true, "sequential": false, "slots": null, "confidential": false, "dataloss": false, "dlq": false, "freshVariables": false }, "designer": { "orphans": [] }, "zone": "eu1.make.com", "notes": [] }}
```
Save the copied JSON as `blueprint.json` and import it into your Make.com scenario.
After importing, follow Steps 2–4 above to configure your connections, set your Public ID, and activate the scenario.
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