--- title: How to uninstall ProfitMetrics app in Shopify description: Follow the steps below to install ProfitMetircs app in Shopify in order to cancel your subscription. --- [Skip to content](https://knowledge.profitmetrics.io/how-to-uninstall-profitmetrics-app-in-shopify#main-content) [![ProfitMetrics logo black version](https://knowledge.profitmetrics.io/hs-fs/hubfs/pm_logotype_blue.png?width=193&height=28&name=pm_logotype_blue.png)](https://knowledge.profitmetrics.io/?hsLang=en) Open main navigation Close main navigation - [Contact Support](https://knowledge.profitmetrics.io/kb-ticket/new) [Contact Support](https://knowledge.profitmetrics.io/kb-ticket/new?hsLang=en) How can we help you? - There are no suggestions because the search field is empty. 1. [Knowledge base](https://knowledge.profitmetrics.io/?hsLang=en) 2. [E-commerce Platforms](https://knowledge.profitmetrics.io/e-commerce-platforms?hsLang=en) 3. [Shopify](https://knowledge.profitmetrics.io/e-commerce-platforms?hsLang=en#shopify) # How to uninstall ProfitMetrics app in Shopify ## Follow the steps below to install ProfitMetrics app in Shopify in order to cancel your subscription. --- 1\. [Remove App](https://knowledge.profitmetrics.io/how-to-uninstall-profitmetrics-app-in-shopify#part1) 2\. [Remove Custom Pixels](https://knowledge.profitmetrics.io/how-to-uninstall-profitmetrics-app-in-shopify#part2) 3\. [Google Ads Primary Actions](https://knowledge.profitmetrics.io/how-to-uninstall-profitmetrics-app-in-shopify#part3) --- ### Remove App 1. Click **"Settings"** ![Uninstalling ProfitMetrics Shopify App from ShopKasper Store - Step 7](https://knowledge.profitmetrics.io/hs-fs/hubfs/Uninstalling%20ProfitMetrics%20Shopify%20App%20from%20ShopKasper%20Store%20-%20Step%207.png?width=670&height=375&name=Uninstalling%20ProfitMetrics%20Shopify%20App%20from%20ShopKasper%20Store%20-%20Step%207.png) 2. Click **"Apps and sales channels"** ![Uninstalling ProfitMetrics Shopify App from ShopKasper Store - Step 8](https://knowledge.profitmetrics.io/hs-fs/hubfs/Uninstalling%20ProfitMetrics%20Shopify%20App%20from%20ShopKasper%20Store%20-%20Step%208.png?width=670&height=375&name=Uninstalling%20ProfitMetrics%20Shopify%20App%20from%20ShopKasper%20Store%20-%20Step%208.png) 3. Click **"ProfitMetrics"** ![Uninstalling ProfitMetrics Shopify App from ShopKasper Store - Step 9](https://knowledge.profitmetrics.io/hs-fs/hubfs/Uninstalling%20ProfitMetrics%20Shopify%20App%20from%20ShopKasper%20Store%20-%20Step%209.png?width=670&height=375&name=Uninstalling%20ProfitMetrics%20Shopify%20App%20from%20ShopKasper%20Store%20-%20Step%209.png) 4. Click **"Uninstall app"** ![Uninstalling ProfitMetrics Shopify App from ShopKasper Store - Step 10](https://knowledge.profitmetrics.io/hs-fs/hubfs/Uninstalling%20ProfitMetrics%20Shopify%20App%20from%20ShopKasper%20Store%20-%20Step%2010.png?width=670&height=375&name=Uninstalling%20ProfitMetrics%20Shopify%20App%20from%20ShopKasper%20Store%20-%20Step%2010.png) **NOTE**: There may be ProfitMetrics related tracking notes on your orders that continue to come in!  ![Screenshot 2026-04-10 at 13.29.36](https://knowledge.profitmetrics.io/hs-fs/hubfs/Screenshot%202026-04-10%20at%2013.29.36.png?width=158&height=406&name=Screenshot%202026-04-10%20at%2013.29.36.png) Uninstalling the app **does stop** any new data from being written going forward. However, the data you're seeing is stored in Shopify's cart notes, which are created before the purchase is completed and then carried over to the final order. --- ### **How to Remove or Disconnect Custom Pixels in Shopify** 1. #### Go to your Shopify Admin 2. #### Navigate to: **Settings**  **![Managing ProfitMetrics Settings In Shopify - Step 1 (1)](https://knowledge.profitmetrics.io/hs-fs/hubfs/Managing%20ProfitMetrics%20Settings%20In%20Shopify%20-%20Step%201%20(1).jpeg?width=670&height=374&name=Managing%20ProfitMetrics%20Settings%20In%20Shopify%20-%20Step%201%20(1).jpeg)** 3. #### Navigate to: **Customer Events** **![Managing ProfitMetrics Settings In Shopify - Step 2](https://knowledge.profitmetrics.io/hs-fs/hubfs/Managing%20ProfitMetrics%20Settings%20In%20Shopify%20-%20Step%202.jpeg?width=670&height=374&name=Managing%20ProfitMetrics%20Settings%20In%20Shopify%20-%20Step%202.jpeg)** 4. In the list, look for the following possible pixels: **PM - Script / PM - Conversion Booster / PM - GA4** 5. Click on each pixel to open its settings ![Managing ProfitMetrics Settings In Shopify - Step 3](https://knowledge.profitmetrics.io/hs-fs/hubfs/Managing%20ProfitMetrics%20Settings%20In%20Shopify%20-%20Step%203.jpeg?width=670&height=374&name=Managing%20ProfitMetrics%20Settings%20In%20Shopify%20-%20Step%203.jpeg) 6. In the top-right corner, click the **three dots (⋯)** menu ![Managing ProfitMetrics Settings In Shopify - Step 4](https://knowledge.profitmetrics.io/hs-fs/hubfs/Managing%20ProfitMetrics%20Settings%20In%20Shopify%20-%20Step%204.jpeg?width=670&height=374&name=Managing%20ProfitMetrics%20Settings%20In%20Shopify%20-%20Step%204.jpeg) 7. Select **Delete / Uninstall** **![Managing ProfitMetrics Settings In Shopify - Step 5](https://knowledge.profitmetrics.io/hs-fs/hubfs/Managing%20ProfitMetrics%20Settings%20In%20Shopify%20-%20Step%205.jpeg?width=670&height=374&name=Managing%20ProfitMetrics%20Settings%20In%20Shopify%20-%20Step%205.jpeg)** 8. **Confirm the action** --- ### Google Ads Primary Actions **IMPORTANT:** Your PM tracking will stop working and your account will automatically be deactivated. 1. To avoid this, please make sure you set all ProfitMetrics conversion actions to secondary 2. Set one of your other properties as Primary 3. If you are using Shopping Booster, your custom labels will no longer update and all products will remain in the same bucket. 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