Skip to content
Contact Support
  • There are no suggestions because the search field is empty.

How to inspect an order in ProfitMetrics

Follow these steps to inspect an order using the ProfitMetrics order page

  1. Log in to https://my.profitmetrics.io

  2. Click "Orders"

  3. Click the 'i' symbol to the right of the order you want to inspect.

  4. Verify the total paid order amount (ex VAT)

  5. Verify the Gross Profit

  6. Verify the product cost ex VAT for your products

    NOTE: If you see the gear symbol beside any product cost, that cost was not available in the product feed and was calculated using the Fallback Margin in the Expenses > Fallback page.
     

  7. Verify your sale price ex VAT

  8. Click the drop-down arrow beside 'Additional order information'

  9. Review Payment Method, Shipping Country, Shipping Method, and all other fields available here.

  10. Click the drop down arrow beside 'Tracking information'

  11. View "Etid: No" to see if we are receiving ETID (server-side Hybrid Universal Integration only)

  12. View 'Email:' to see if we are receiving email address from checkout

  13. Click "Close"